AI RECEPTIONIST · PHONE LAYER

Every call gets an answer — even when your team can’t.

Zentrovex adds an intelligent front-desk layer around your business — answering calls, handling common questions, helping customers book or manage appointments, and keeping the next step moving when your team is busy or unavailable.

Get a Demo See what it handles

Configured around your hours, services, staff, booking rules and customer workflows.

The phone problem

The front desk can only be in one place at a time.

01When someone at the desk is helping a customer, another person may be calling.

02When the team is at lunch, another person may be calling.

03After hours, another person may be calling.

The problem is not that the team is doing something wrong. The problem is that one person cannot handle every interaction at the same moment.

Zentrovex keeps the phone lane open while your team handles everything in front of them.

Capabilities

A call becomes a customer journey.

CALL RECEIVED

Customer calls after hours

INTENT UNDERSTOOD

Customer asks to book

AVAILABILITY

Available times are checked

BOOKED

Appointment is booked

CONFIRMED

Confirmation is sent

REMINDER

SMS and/or AI Reminder Call occurs before the visit

COMPLETED

Customer confirms, reschedules or cancels if needed

Phone Layer

8:42 PM · After hours

REQUEST

Book an appointment

STATE

Booked

Reminder scheduled

SMS and/or AI Reminder Call, based on the configured workflow.

Illustrative workflow — not actual customer data.

Business configuration

It learns your front desk — not a generic script.

Zentrovex is configured around how your business already operates.

Hours

Locations

Services

Staff / providers

Appointment types

Booking rules

Frequently asked questions

Routing & escalation rules

The goal is not to make your business adapt to the AI. The AI is configured around the business.

For the human team

An added layer for your team — not another person they have to manage.

The AI Receptionist is designed to handle the calls and repetitive customer interactions your team cannot always reach immediately.

Busy periods
Lunch
After hours
Weekends
Repetitive questions
Appointment requests
Confirmations
Reminders
Missed calls

The human team remains available for situations that actually require human judgment or attention.

Implementation

We build it around your operation.

Discover

We learn your hours, services, staff, booking rules, appointment workflows and phone-handling requirements.

Configure

Zentrovex configures the receptionist around your business rules and customer journey.

Test

Call flows, booking workflows, routing, reminders and edge cases are tested before launch.

Launch & Maintain

The system is launched and Zentrovex continues to maintain the configured service.

Execution guarantee

We guarantee the machine. In writing.

99%

Inbound Answer Rate

Eligible inbound calls are answered.

100%

Missed-Call Capture

Every eligible unanswered call receives the configured text-back.

99%

Reminder Delivery

Every eligible booked appointment receives the configured reminder workflow.

We guarantee system execution — never revenue.

Pricing

AI Receptionist

From $1,049/month

Pricing scales with call volume and the configuration required for the business.

One-time launch/setup fee may apply.

Get a Demo

We’ll map your current phone workflow and determine what configuration makes sense for your business.

Call volume: Pricing scales with usage.
Configuration: Built around the required phone and appointment workflows.
Launch: One-time setup fee may apply.

Business answers

Clear answers before the conversation.

What is an AI receptionist?

An AI receptionist answers incoming calls, understands the customer’s request and follows configured business workflows such as answering questions, booking appointments, routing requests or capturing a next step.

Can the AI Receptionist book appointments?

Yes. When connected to an appropriate booking workflow, Zentrovex can check availability and help customers book appointments based on configured business rules.

Can customers reschedule or cancel?

Yes. Rescheduling and cancellation workflows can be configured where supported by the business’s appointment setup.

Does it answer calls 24/7?

Yes. The Zentrovex AI Receptionist can answer calls 24/7, including outside normal front-desk availability, based on the configured setup.

Can it handle missed calls?

Yes. Eligible missed calls can receive the configured text-back so the customer has a clear next step.

Can Zentrovex send reminders?

Yes. Reminder workflows can include SMS reminders and AI Reminder Calls. When configured, customers may confirm, reschedule or cancel during an AI Reminder Call.

Does this replace my receptionist?

It is designed as an additional coverage layer for repetitive and time-sensitive interactions, while the human team remains available for situations requiring human attention.

Do I have to configure the system myself?

No. Zentrovex handles discovery, configuration, testing, launch and ongoing maintenance around the agreed business workflow.

Explore other solutions

The next call

What happens to the next customer who calls when your team can’t answer?

Let’s map your current phone workflow and show you where an AI Receptionist could fit.